Refund policy

RETURN & REFUND POLICY

Every Western Buckles Co. piece is handcrafted to order. Because each item is custom-made for you, all sales are final — we do not accept returns or exchanges for change of mind, fit preference, or buyer's remorse.

We stand fully behind our craftsmanship. The exceptions below are covered, always.

DAMAGED, DEFECTIVE, OR WRONG ITEM
If your order arrives damaged, defective, or is not what you ordered, we will make it right.
- Contact us within 48 hours of delivery at hello@thewesternbuckles.com
- Include your order number and clear photos of the issue
- Once confirmed, we will remake and reship your piece at no cost to you

If you prefer not to wait for a remake, you may return the item instead. After we receive and inspect it, we will issue a full refund to your original payment method. We cover return shipping in all damage/defect cases — the issue was ours, not yours.

1-YEAR CRAFTSMANSHIP WARRANTY
Separate from the 48-hour window above, every piece is backed by a 1-year warranty against manufacturing defects. If a defect appears in normal use, contact us and we'll repair or replace it. The warranty covers workmanship — not damage from drops, misuse, or normal wear.

FINAL SALE — NON-RETURNABLE
Because all our products are custom, handcrafted to order, they cannot be returned or exchanged except under the damage/defect terms above. Gift cards are non-refundable.

HOW REFUNDS WORK
Once we receive and inspect an approved return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Note that your bank may take additional time to post it. If more than 15 business days have passed since approval, contact us at hello@thewesternbuckles.com.

QUESTIONS
We're a U.S.-based family business, handcrafting since 1984. Reach us anytime at hello@thewesternbuckles.com — we'll take care of you.