Refund policy

RETURN & REFUND POLICY

Every Western Buckles Co. piece is hand-engraved at our family workshop in Guadalajara, México, where we've worked since 1984. Because each piece is finished by hand and no two are identical, we ask you to choose carefully before ordering.

We stand fully behind our craftsmanship. Everything below is covered, always.

DAMAGED, DEFECTIVE, OR WRONG ITEM
If your order arrives damaged, defective, or is not what you ordered, we will make it right.
- Contact us within 48 hours of delivery at hello@thewesternbuckles.com
- Include your order number and clear photos of the issue
- Once confirmed, we will replace your piece or issue a full refund — your choice, at no cost to you

After we receive and inspect it, we will issue a full refund to your original payment method. We cover return shipping in all damage or defect cases — the issue was ours, not yours.

WRONG MODEL OR FIT
Our grips are cut for specific pistol frames, and the fitment for each model is listed on the product page. Not sure it fits? Email us a photo before you order and we'll confirm.
If you ordered the wrong model, contact us within 14 days of delivery and we'll exchange it for the correct one. You cover return shipping; we cover shipping on the correct pair. Test-fitting is fine — the piece must come back with no scratches, marks or wear, in its original packaging. If the correct model isn't available, you may choose a refund under the terms below.

CHANGED YOUR MIND
If a catalog piece isn't what you hoped for, you may return it within 14 days of delivery. The piece must be unused, with no scratches, marks or wear, and in its original packaging. Contact us first at hello@thewesternbuckles.com so we can confirm and give you the return address.
Return shipping is at your cost. If your order shipped free, the original shipping cost is deducted from your refund. Refunds are issued once we receive the piece and confirm it arrives in resalable condition.

CUSTOM AND PERSONALIZED ORDERS
Pieces made to your specification — custom engraving, names, initials, or a design built for you — are final sale and cannot be returned or exchanged, except under the damage or defect terms above.

WARRANTY
- Grips: 1-year manufacturer warranty against defects in workmanship.
- Trophy buckles (German silver, brass and copper): lifetime warranty against defects in workmanship.
- Oval buckles and bolo ties (24K gold-plated): 1-year warranty.
- Holsters and accessories: covered by the damaged, defective or wrong item terms above.
If a defect appears in normal use, contact us and we'll repair or replace it. The warranty covers workmanship — not damage from drops, misuse or normal wear.

Gift cards are non-refundable.

HOW REFUNDS WORK
Once we receive and inspect an approved return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post it. If more than 15 business days have passed since approval, contact us at hello@thewesternbuckles.com.

QUESTIONS
Reach us anytime at hello@thewesternbuckles.com — we'll take care of you.