Shipping policy

SHIPPING POLICY

Every Western Buckles Co. piece is hand-engraved at our family workshop in Guadalajara, México, where we've made fine western grips since 1984.

SHIPPING TIME
In-stock pieces are delivered in 2–6 business days within the United States, with tracking.

Free U.S. shipping on orders over $100.

CUSTOM PIECES
If you commission a design that doesn't exist yet — custom engraving, initials, or a motif built for you — allow 2–3 weeks at the workshop before it ships. We'll confirm the timeline with you before we begin.

ORDER CANCELLATION
In-stock orders can be cancelled any time before they ship. Custom commissions can be cancelled within 24 hours of purchase, as long as work hasn't started (see our Refund Policy).

TRACKING
You'll receive a tracking number by email as soon as your order ships. Tracking can take 24–48 hours to appear in the carrier's system.

LOST OR UNDELIVERED PACKAGES
If your tracking shows no movement or your package doesn't arrive, contact us within 7 days of the expected delivery date and we'll resolve it right away.

DAMAGED OR DEFECTIVE ITEMS
If your piece arrives damaged or defective, contact us within 48 hours of delivery with photos — see our Refund Policy for full details on remakes and refunds.

DELAYS
Weather or carrier delays can occasionally extend delivery. We monitor every shipment and will reach out proactively if anything comes up. Orders ship from within the United States. There are no customs fees or import duties for U.S. customers. Orders shipped to Mexico may be subject to import duties or customs fees determined by Mexican authorities. These are the customer's responsibility.

CONTACT
Questions? We're here to help.
Email: hello@thewesternbuckles.com
WhatsApp: +52 33 2154 3800
Handcrafted in Guadalajara, México since 1984.